In case of payment of advance price (Bkash, Credit / Debit Card)
- If there is not enough stock of the product in stock after the price has been paid in advance, then you will get back the price paid.
- If the product is not delivered within the promised time, you will be refunded the price paid. (In this case, political stalemate, natural disasters or any unforeseen circumstances will be considered as the reason for delay in delivery of goods.)
- You will receive a refund if the product is found to be damaged or out of order at the time of delivery and if today's deal is unable to replace the product.
- If a product is delivered instead of the product you ordered, you will receive a refund if you are unable to exchange the product today.
- In case of online (debit / credit card) payment, if any amount is deducted more than the stipulated price or the price of the same product is deducted more than once due to technical error, you will get refund of the extra price paid.
- In case of online payment, if the extra price is paid, you have to inform within 24 hours.
- In this case customer@citystanja.com is being requested to inform by mail.
- It may take a maximum of 14 (fourteen days) working days to get the price refunded. Refunds can be made to your bKash account / bank account as a means of refund. In case of receiving cash directly, we have to come to the designated office.
- In some cases, the buyer may have to provide a bank statement to withdraw the online payment.
In case of cash on delivery
* There is no refund in case of cash on delivery. *
However ...
- Special requests are being made to see and understand the correct product at the time of product delivery.
- It is requested to return the goods to the carrier without accepting the damaged or damaged goods and also to inform by telephone (01836207782) / email (customer@citystanja.com).
- No complaints will be accepted or any price will be refunded after the price is paid and the product is understood.
Replacement Policy
- If a product is found to be damaged or out of order at the time of delivery, you will be able to accept another new product. This only applies to online advance payment.
- You may have to wait a maximum of 7 (seven) working days to receive modified products.
- If any other product is delivered in lieu of the product you ordered, the modified new product will be delivered within the next 7 working days.